1. When to use this channel
Please first try our regular support channel at hello@nityatattva.in — most issues are resolved there within 48 working hours. Approach the Grievance Officer if:
- You have not received a response from regular support within 48 working hours.
- You are not satisfied with the resolution offered.
- You wish to exercise a right under the DPDP Act (access, correction, erasure, nomination).
- You wish to formally report an unsafe product, mislabelling or consumer-law concern.
- You wish to report misuse of your personal data.
2. Grievance Officer
| Name | __FILL_IN_OFFICER_NAME__ |
|---|---|
| Designation | Grievance Officer |
| grievance@nityatattva.in | |
| Phone | +91 93801 89014 |
| Hours | Mon–Sat, 10:00–18:00 IST |
| Postal address | __FILL_IN_OFFICER_NAME__, c/o Nitya Tattva Consumer Foods LLP, Pukhraj Residency, Near Mohan Bagh, Alkapuri, Ratlam, 457001, Madhya Pradesh, India |
3. What to include in your complaint
- Your name, contact email and phone number.
- Order number (if applicable) and date of purchase.
- A clear description of the issue and what outcome you seek.
- Supporting evidence — photographs, screenshots, prior correspondence.
- Whether you have already contacted regular support and what was said.
4. Our response timelines
| Acknowledgement | Within 48 working hours. |
|---|---|
| Resolution target | Within 30 calendar days of receipt. |
| DPDP rights requests | Acknowledged within 48 working hours; fulfilled within 30 days, with reasons given for any rejection. |
| Food-safety incidents | Escalated to the FSSAI-designated person of {LEGAL.entity.legalName} the same working day; reported to the FSSAI if Schedule IV requires. |
5. Escalation beyond us
If you are still not satisfied with our resolution, you may also approach:
- National Consumer Helpline — 1915 / consumerhelpline.gov.in
- Consumer-redressal forums under the Consumer Protection Act, 2019 — at District, State and National levels.
- FSSAI — the Food Safety and Standards Authority of India, at foodlicensing.fssai.gov.in.
- Data Protection Board of India — once constituted under the DPDP Act, 2023.
6. Confidentiality
Information you share for a grievance is handled in confidence and used only to investigate and resolve the matter. We do not share it with third parties except where compelled by law.